Information we collect

SocialCloud gathers information directly from you, from your organization, and automatically when you interact with our properties. The mix depends on the services you use, but generally includes:

• Contact information you share with us such as name, work email, company, and role.
• Operational details we request during onboarding including instance configuration choices and launch plans.
• Usage data from sites, dashboards, and preview environments (browser type, device, IP address, and interaction events).
• Communications with SocialCloud teams, including support tickets, chat logs, and meeting notes.
• Limited payment or billing records when pilots move into paid agreements; payment processing is handled by PCI-compliant partners.

How we use data

SocialCloud LLC uses the information described above to operate our business and deliver services. Typical purposes include:

• Provisioning, securing, and supporting SocialCloud instances and shared network features.
• Responding to demos, support tickets, incident reports, and other partner inquiries.
• Improving the platform, forecasting capacity, and developing new offerings.
• Marketing SocialCloud services in a business-to-business context where permitted by law.
• Meeting legal, accounting, and compliance obligations applicable to SocialCloud LLC.

Sharing and transfers

We share information with trusted vendors, infrastructure providers, and safety partners who help us operate the SocialCloud network. These partners are bound by confidentiality and data processing terms. We may also disclose information if required by law or to protect SocialCloud, our partners, or members. SocialCloud operates globally, and data may be stored in the United States or other regions where we or our sub-processors maintain facilities.

Retention, security, and controls

We retain data for as long as necessary to provide the Services or as required by law. SocialCloud follows the safeguards outlined on our Security page, including encryption, network monitoring, and access controls. You can configure retention windows, backups, and audit logging for your instance, and we honor contractual requirements agreed upon with enterprise partners.

Your rights and choices

Depending on your location and relationship with SocialCloud, you may exercise the following rights:

• Request access to the data we maintain about your organization or your individual profile.
• Ask us to correct inaccurate information or delete data that is no longer required, subject to legal or contractual limits.
• Opt out of marketing communications through the unsubscribe link or by emailing us directly.
• Appeal decisions or request a copy of our data processing agreements when acting as a controller.

Updates to this policy

We may update this Privacy Policy to reflect changes in the Services or applicable law. We will post the revised version here with a new effective date, and in some cases may notify primary contacts directly. Continued use of the Services after an update signifies acceptance of the revised policy.